Ursula Kirby

Ursula Kirby

Strategic Workforce Innovations Manager CXC
Ursula Kirby

Ursula Kirby is Strategic Workforce Innovations Manager at CXC, where she helps organisations identify smarter ways to manage their external workforce. She advises clients on workforce visibility, SOW governance, sourcing channels, cost control and risk, developing practical solutions that improve efficiency, quality and return on investment. Ursula brings a strong focus on innovation, transparency and helping organisations make better decisions about who delivers work and how that work is governed.

MAIN CONFERENCE DAY 1 – 19 October 2026, Monday

10:20 AM 10:20 – 11:20 VIP Roundtable – Invite Only: Who’s really doing the work? Visibility, accountability and risk across the people, partners and digital workers behind your contracts

Organisations across APAC are accessing critical skills and capabilities through more channels than ever. Employees and contractors now work alongside consultants, SOW project teams, specialist suppliers, outsourced providers and emerging digital workers.

Procurement may know which suppliers have been contracted and how much is being spent. But does the organisation know who, or what, is actually delivering the work?

Behind a single contract may sit individual workers, subcontractors, offshore teams, multiple layers of suppliers or AI agents. Without clear visibility, organisations can struggle to understand workforce numbers, control costs, measure performance, establish accountability and identify emerging risks.

For Procurement, this raises a new set of questions:

  • Do existing workforce categories reflect how work is actually being delivered?
  • Who is accountable for the people, partners and digital workers behind a supplier contract?
  • Is the organisation buying labour, specialist capability, a managed service or a defined outcome?
  • How should work delivered by humans and digital workers be governed?
  • Can current systems identify, classify and monitor everyone contributing to the work?
  • Are the right commercial, compliance and risk controls being applied throughout the engagement?

This interactive, closed-door roundtable programme will explore how Procurement can gain greater visibility of the people, partners and digital workers delivering work across the organisation, establish clearer accountability and apply the right governance and risk controls.

Check out the incredible speaker line-up to see who will be joining Ursula.

Download The Latest Agenda